FAQ

Frequently Asked Questions:

Q - How do I place an order through your website?

A -  1. Click on the item you want
       2. Select the type of product you want (if there are variants)
       3. Select Add to Cart
       4. Click Check out on add to Cart 
       5. Fill-out the necessary details needed for the shipment
       6. Choose a payment method (COD, COP, Money Remittance, Bank Transfer)
       7. You will then receive a SMS and Email notification about your order.

Q - How does Cash on Delivery and Cash on Pick up works?

A - Cash on Delivery - You will pay for the amount of your order upon the delivery of the item in your address. We will send you a tracking number of the item so that you can monitor the shipment through the LBC Website below.

https://www.lbcexpress.com/track/

Cash on Pick Up - We can also deliver your item in any LBC Branch near you. You will pay for the order upon pick up on the deisgnated LBC Branch. Just present your valid ID and the tracking number to claim your order.

Q - How do I pay through Bank Deposit and Money Remittance?

A - We accept bank transfers through Bank of Commerce and BPI. You only need to send your payment through any money remittance centers (ex: Palawan or c lhuillier). Just send us the picture of the remittance slip to our Facebook Page or you can email it to sales@pioneerstoreph.com. You will be able to see the Bank Account details and the money remittance recipient on the checkout page. 

Q - Do you accept Returns or Refunds?

A - We do accept returns as long as it is within 30 days from the time you received the item. It must be sent back with the original packaging included. We will replace the item if there is a factory defect. However, we will not accept the product if it has been:

  • Damaged
  • Item is scratched or dropped
  • Other reasons that was caused by the buyer

We will also pay for the return shipping fee if the item has a factory defect. We will send it through money remittance or bank deposit so that you can ship back the defective item. If the item has been damaged, you will be the one to pay for the return shipping fee.

If your not satisfied with the item, we accept refunds within 7 days from the time you received the item. We will send the refund through the money remittance or bank transfer.

You can contact us if you would want a return or refund for the item that you purchased from us. Pease check the Contact Us page and we will be happy to assist you.

    Q - How long does it take for my item to arrive?

    A - It normally takes 3 to 5 days for within metro manila and 4 to 7 days outside of metro manila but, in some instances it may take longer and in this case you will receive a text message or a phone call from on of our staff.